Click
on the following for quick answers to these frequently asked
questions...
How do I order online? >>
How do I order by telephone?>>
How
do I order by mail? >>
What
forms of payment do you accept? >>
Is
it safe to submit a credit card number over the Internet? >>
When
will you bill my credit card? >>
What
if I can’t find a specific print that I’m looking for? >>
What
if I can’t find a specific frame that I’m looking for? >>
What
if I would like to try to frame something differently? >>
Can
I frame something I already own at BestArt.com? >>
How
long does it take to get an order delivered? >>
How
do I track my order? >>
What
are your frames made of? >>
What
if my artwork is damaged during shipment? >>
What
are your shipping charges? >>
Does
BestArt.com charge sales tax? >>
Does
BestArt.com have a guarantee? >>
What
does "Ready to Ship" mean? >>
What
is a Private Gallery and how can I create one? >>
What's Guaranteed Lowest Prices mean? >>
How do I order online?
Simply click on the items you wish to
purchase and our site will direct you through the ordering
process. By using our secure server, you may place orders 24 hours
a day, 7 days a week.
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How do I order by telephone?
Call us toll-free at 877.427.8243 (9:00
a.m. - 5:00 p.m. Eastern Time, Monday - Friday)
Please
have the following information handy:
- The name of the piece of art
- The
artist’s name
- The
frame style and color
- The
mat you would like
- The
desired size
- Type
of glass youd prefer(Standard or Plexiglass available, however
Plexiglass is recommended for shipping
purposes)
- Your name, shipping address and credit card
information.
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How
do I order by mail?
Make
sure you provide the following information
clearly:
-
The name of the piece of art
-
The
artist’s name
-
The
frame style and color
-
The
mat you would like
-
The
desired size
-
Type
of glass you’d prefer(Standard or Plexiglass available, however
Plexiglass is recommended for shipping purposes)
-
Your
name, shipping address and credit card
information.
-
Your
contact information and the best time to reach you. (if we have
a question)
Send
a copy of your information along with a certified check or money
order to:
Bestart.com
165
State Street
Suite E
Hackensack, NJ
07601
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What
forms of payment do you accept?
We accept Visa,
MasterCard, Discover, American Express, Money Orders, and Certified Checks. You may order online, by phone, by fax, via
e-mail, or by sending us a cashier’s check or money order.
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Is
it safe to submit my credit card number over the Internet?
Yes. We use secure servers and sophisticated encryption technology
to prevent your personal information from being compromised
or tampered with in any way. Please refer to our Privacy Policy for more information.
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When will you bill my credit card?
Credit cards are not charged until your items have
been
shipped from our warehouse.
What
if I can’t find a specific print that I'm looking for?
If you are looking for a specific print that is not listed on
our site, please e-mail us at BestArt.com.
We will do our best to accommodate special
orders.
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What
if I can’t find a specific frame that I'm looking for?
If you are looking for a specific frame that is not listed on
our site, please e-mail us at BestArt.com.
We will do our best to accommodate special
orders.
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What
if I would like to try to frame something differently?
If you would like to try to frame something you have found
on our site in a unique way, we will do everything we can to
try to accommodate your request. Please e-mail us at BestArt.com.
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Can
I frame something I already own at BestArt.com?
Unfortunately, we are currently unable to frame items sent to us by our customers. If you need any further information,
please e-mail us at BestArt.com.
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How
long does it take to get my order delivered?
Items that are marked "Ready to Ship" are usually in stock, and when
ordered are shipped ASAP.
Custom pieces are built exactly to your specifications and
usually ship within 2-3 weeks. Since we are a high volume dealer,
we almost never run out stock. If we do run out of a particular
print or frame, we will notify you immediately.
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How do I track my order?
On the day your order ships, we will email the tracking number to you. You can track your order online by using the shipper's website.
Click here to visit www.fedex.com
Click here to visit www.ups.com
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What
are your frames made of?
Our frames come in a variety of materials -
solid wood with various finishes, metal, and composites with
veneers. Our framing options range from "top-of-the-line" to less
expensive frames that look great but are made of less expense
materials. You choose the frame based your particular needs and
budget.
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What
if my artwork is damaged during shipment?
This rarely occurs since we carefully box every item using special packaging materials that are designed to protect art. If you do receive art that is damaged, save the item, the damaged box, and all other packaging material - and contact us within 7 days at info@BestArt.com or our customer service department at 877.427.8243 9:00 a.m. - 5:00 p.m. Eastern Time, Monday - Friday. We will do whatever it takes to make it right!
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What
are your shipping charges?
We offer shipping by UPS ground service for free within the contiguous 48 United States. You may choose to have your art shipped via FedEx for an additional cost. For FedEx shipments, we will inform you of your shipping charges via e-mail. Shipments to Canada, Hawaii, and Alaska incur additional shipping fees, ranging from $15.00 to $45.00 per item for framed art. Prints incur a one-time charge of $15.00. Your total shipping charges will be added at checkout.
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Does
BestArt.com charge sales tax?
Our office and warehouse are located in New
Jersey so we are required to collect sales tax on orders shipping to locations within the state of New Jersey. If your order is
shipping to a location other than New Jersey, no sales tax is
charged.
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Does
BestArt.com have a guarantee?
Every item we sell is covered by our money-back guarantee. If
you are unhappy with any item you may return it within 30 days
for a prompt refund. We cannot refund shipping charges unless
the return is due to an error made by BestArt.com.
To return an item, simply pack your art in
the same packaging that it was shipped in and return it to us at:
BestArt.com
165
State Street, Suite E
Hackensack, NJ 07601
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What
does "Ready to Ship" mean?
The "ready to ship" icons on
our Designer’s Editions and Designer’s Sets mean that these are items which we have in stock, pre-framed, in our warehouse and which can be shipped to your door ASAP. Our ready to ship items are some of our most popular pieces at our best values.
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What
is a Private Gallery and how can I create one?
A Private Gallery is a private collection of framed images
from our site that you can build as you browse. To build your
private gallery, follow the link on the navigation bar at the
top of the screen, or click
here . You will be asked to provide your email
address and a personal password. Any time you see an image that
you like, you can choose how to frame it and add it to your
private gallery by clicking the "Add to Private Gallery" button on
the product detail page. Your images will be saved so you can
share your gallery with friends or business associates to get
decorating tips and ideas. Also, you will be asked for access to
your private gallery when you speak with one of our design
experts.
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Lowest Price Guarantee
We at BestArt.com are confident that you will not find better prices on framed art anywhere else. Our experts regularly scan the web to find the lowest prices available. We then do whatever it takes to beat all of our competitor's prices. If you find a lower price online, at any art or framed art gallery, on a new identical item, just show us the lower price when you buy the item at BestArt.com or within 30 days after your BestArt.com purchase, and we'll give you the difference (up to $50.00). Our 30-day lowest price guarantee is good on everything we sell. The item must be purchased from BestArt.com. The item must be in stock and available for purchase at that price from an online art or framed art gallery located in the U.S. This gallery must be an established online retailer, as determined by BestArt.com. The item must be identical. For example, it must have the same frame, print, mat, glass/plexiglas grade and quality. It must have the same dimensions -- whether Ready to Ship or Custom Framed prints. As another example, terms such as satisfaction guarantees must be the same. BestArt.com reserves the right to verify another gallery's product availability and price before issuing a lowest price guarantee. BestArt.com reserves the right to verify that the product is offered by a gallery authorized by the manufacturer to sell that product. Available coupons and discounts will be deducted from the BestArt.com price to come up with a new BestArt.com price when determining the lowest price. For example, if you buy a framed print from us for $100 and we offer a $15 discount, the net price is $85. If the item is available from another company for $85 or more, BestArt.com is the lowest price. Another example would be if you buy a framed print from us for $90 and you have a $10 coupon; the net price is $80. If the framed print is available from another gallery for $75, the difference we will give to you will be for $5.00. Shipping and handling charges are included. When comparing our price to another gallery~Rs delivery price, the equivalent shipping and handling charges will be included. If proof of the other company's shipping and handling charges are not supplied, then $10 will be added to the other company's price. For example, if you buy a framed print from us for $100, with $4.95 shipping charges, and the item is available from another gallery for $90 with overnight shipping and handling charges of $10, then the difference is $4.95. You would receive $4.95. If another gallery offers a product that comes with a free or discounted item and BestArt.com does not carry the free or discounted item, there will be no lowest price guarantee. For example, if another gallery offers a free product with the purchase of a framed art print, and the BestArt.com price is equal to the gallery's price for the framed art print, there will be no lowest price guarantee if BestArt.com does not carry the free product being offered. The lowest price guarantee does not apply to merchants such as auction sites, closeout sites clearing out discontinued items, sites offering special promotions such as free shipping or coupon and discount offers or sites requiring membership for buyers and/or seller's. We may limit the quantity of an item that may be guaranteed. For example, if the other gallery limits the number you may buy; we may also limit the number. In addition, BestArt.com reserves the right to limit quantities sold to a customer. The lowest price guarantee may be limited to 3 claims in a 90 day period per customer. This policy is subject to change without notice.
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